14-day money-back guarantee
If you ask within 14 days of your first payment for a plan, you get a full refund, no questions asked. Request it from the "Manage subscription" link in your Paddle receipt, at paddle.net, or by emailing hello@pennykept.com and we will forward it to Paddle the same day. Refunds go to the original payment method, usually within 5 to 10 business days of approval.
Cancelling
Cancel any time from the Membership page in the app, the link in a Paddle receipt, or paddle.net. Cancellation takes effect at the end of the billing period you have paid for; you keep access until then and are not charged again. Nothing is deleted.
Renewals and later periods
A renewal is a new charge for a new period. If a renewal was charged and you did not want it, tell us within 14 days of that charge and we will ask Paddle to refund it. Beyond that, we do not normally refund a period that has been used, but write to us if something went wrong on our side (for example a feature you paid for was unavailable) and we will put it right.
Trials
Our free trial needs no card and charges nothing; it ends by itself. There is nothing to refund.
Your statutory rights
Nothing here limits the rights you have under the consumer law of the country where you live, or under the Paddle Refund Policy (https://www.paddle.com/legal/refund-policy), which applies to every purchase.